MyVantage FAQs

Q:  What is MyVantage Accounts?
A:  MyVantage Accounts is our free online account management tool that gives you unlimited access to your Vantage accounts 24 hours a day, seven days a week, from any computer connected to the Internet. Take a look at MyVantage features.

Q:  How do I enroll?
A:  You can do this right online! View detailed instructions on how to enroll here. Once you’re enrolled, you’ll just enter your username and password to enter the site. This will take you to your Account Manager, where you’ll find all your account(s) information in addition to your profile and messages, alerts, announcements and special offers.

Q:  How do I access MyVantage once I'm enrolled?
A:  Simply go to our home page and click the “MyVantage Accounts Login” link under “My Money” on the left. Once you enter your unique username and password, you'll go to the Account Manager landing page, from where you can proceed with managing your accounts. Get more information on how this works here.

Q:  What can I do with MyVantage?
A:  The question might better be, what can’t you do? Once you log in, a long list of services is at your fingertips:

• Customize your account view, including how information is displayed and by creating account nicknames
• View all your Vantage accounts with one login
• View images of your cleared checks
• Transfer funds within and among your Vantage accounts
• Get deposit account information and make transfers via tweetMyMoney mobile banking
• Schedule transfers
• Place stop payments
• Pay qualified payees, anytime with fixed, recurring payments or payments made on-demand
• Pay multiple bills at once with a "Quickpay" feature
• Add/update/delete payees
• In most cases, payments scheduled before 1 p.m. can be sent the same day with no waiting period
• Download account history
• Download your account histories and balances into Quicken and Money*
• Send and receive account-related secure messages via firewall-protected system
• Receive announcements and alerts
• Receive e-statements
• Receive offers
• Update address and e-mail information
• All transactions are detailed on your monthly e-statement

tweetMyMoney FAQs
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Q:  Is MyVantage safe?
A:  Yes. We encourage you to read our Security Statement and about the security of our network.

Q:  What are Correspondence Authentication Codes and how do I know they’re authentic?
A:  This is your personal set of codes that will be present on all e-mail and text communications returned or originated by the MyVantage online account management system. They are your proof that the message is from Vantage and not an untrusted source. Feel free to change this code at any time if you would prefer a more recognizable set of codes, or if you feel your codes have been compromised. You can do so by logging into MyVantage at your convenience.

Q:  When I add payees to MyVantage Bill Pay, how long will it take for my bills to be paid?
A:  Electronic payments will take up to 3 business days to post, and check payments will take 7 to 10 business days. Therefore, to ensure your payments post on time, you'll need to schedule your electronic payments to be made at least 3 business days before your actual payment due dates, and for check payments, at least 7 to 10 business days before your actual payments are due.

Q:  Why am I required to provide additional personal information when adding payees?
A:  Actually, you may be asked to answer several verification questions at different stages of bill pay usage, such as while adding payees or scheduling a payment. The additional information requested is simply an added layer of security to ensure no one else is altering information on your account without your knowledge or consent, even if a fraudster is somehow able to access your MyVantage personal account information.

How do I add payees?
How do I view payment history from the old EZPay system?

Q:  What do I do if I have a problem with my bill payments?
A:  There are several ways you can contact us. Use our live chat support or call the toll-free number listed once you enter the MyVantage Bill Pay site (866.321.7075). You can also send us a message via the secure messaging system once logged into MyVantage.